Shipping policy
Shipping & Delivery
At EIVVN, we are committed to delivering your luxury pieces with care and discretion. All orders are packaged elegantly and dispatched in unmarked, discreet packaging to protect your privacy.
Delivery Locations
We currently ship to the United Kingdom only . If you have questions about delivery to your specific location, please contact our customer service team.
Processing Time
Orders are typically processed within 2-5 business days (Monday to Friday, excluding UK bank holidays). You will receive a confirmation email once your order has been dispatched with tracking information.
Shipping Methods & Timeframes
United Kingdom:
- Standard Delivery (5-8 business days): Free
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email. You can use this to monitor your delivery progress.
Customs & Duties
For orders shipped outside the UK, customs duties and taxes may apply depending on your country's regulations. These charges are the responsibility of the recipient and are not included in our shipping costs.
Discreet Packaging
We understand the importance of privacy. All EIVVN orders are shipped in plain, unmarked packaging with no external branding or indication of contents.
Delivery Issues
If your order has not arrived within the expected timeframe, or if there are any issues with your delivery, please contact us at admin@eivvn.com and we will resolve the matter promptly.
Contact Us
For any shipping enquiries, please reach out to our customer service team at admin@eivvn.com.