Privacy policy

Last updated: 26 November 2025

EIVVN operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). EIVVN is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel.
  • Communications with us including information you include when sending a customer support enquiry.
  • Device information including information about your device, browser, IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, or communicate with us.
  • Automatically through the Services via your device and through the use of cookies and similar technologies.
  • From our service providers when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

We may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services — to process payments, fulfil orders, manage your account, arrange shipping, and create a considered shopping experience for you.
  • Marketing and Advertising — to send promotional communications by email or post, and to show relevant advertisements on other platforms.
  • Security and Fraud Prevention — to authenticate your account and detect fraudulent or malicious activity.
  • Communicating with You — to provide customer support and maintain our relationship with you.
  • Legal Reasons — to comply with applicable law or respond to valid legal process.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, vendors and other third parties who perform services on our behalf (e.g. payment processing, data analytics, cloud storage, fulfilment and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. We use Shopify to support personalised advertising with third-party services based on your online activity. Our partners will use your information in accordance with their own privacy notices.
  • When you direct or consent to our disclosure of certain information to third parties.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, or to protect or defend the Services and our rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them for you. We use certain Shopify enhanced features that incorporate data from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information for these purposes. To learn more, visit the Shopify Consumer Privacy Policy. You may exercise certain rights with respect to your personal information at the Shopify Privacy Portal.

Third Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security of those sites. Our inclusion of such links does not imply any endorsement of their content or operators.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you believe a child has provided us with their personal information, please contact us to request its deletion.

Security and Retention of Your Information

No security measures are perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive information to us. How long we retain your personal information depends on factors such as whether we need it to maintain your account, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know — to request access to personal information we hold about you.
  • Right to Delete — to request that we delete personal information we maintain about you.
  • Right to Correct — to request correction of inaccurate personal information.
  • Right of Portability — to receive a copy of your personal information and request its transfer to a third party.
  • Managing Communication Preferences — you may opt out of promotional emails at any time using the unsubscribe option in our emails.

If you reside in the UK or European Economic Area, you may also exercise the following rights:

  • Objection to Processing and Restriction of Processing — you may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
  • Withdrawal of Consent — where we rely on consent to process your personal information, you have the right to withdraw it at any time.

You may exercise any of these rights by contacting us using the details below. To learn more about how Shopify uses your personal information, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

International Transfers

We may transfer, store and process your personal information outside the country you live in. Where we transfer personal information out of the UK or European Economic Area, we will rely on recognised transfer mechanisms such as the UK International Data Transfer Agreement or the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call 07346 812306 or email us at admin@eivvn.com or contact us at JSO Fashions LTD, 128 City Road, London, EC1V 2NX, United Kingdom. For the purpose of applicable data protection laws, we are the data controller of your personal information.